Shipping policy

Order Processing Time

All orders are processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number when your order has shipped.

Please note: High volume periods or unforeseen supply chain delays may slightly extend processing times.

Shipping Rates & Delivery Estimates

We are proud to offer Free Worldwide Shipping on all orders!

Because we source our high-quality products directly from our global manufacturing partners to give you the best price, shipping times can vary depending on your location.

Estimated delivery times:

• United States, Canada, UK, Australia: 7 to 15 business days

• Europe: 7 to 15 business days

• Rest of the World: 10 to 20 business days

Note: These are estimated delivery times. Sometimes delays may occur due to customs processing or local postal service issues.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the system.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Customs, Duties and Taxes

DinoSpine is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages or Lost Packages

If your order arrives damaged, please take a photo of the item and the packaging and contact our customer service immediately. If your package is marked as "delivered" but you haven't received it, please check with your local post office and neighbors first before contacting us.